Reserve Hospo
Privacy Policy

Privacy Policy

Privacy Policy

Who We Are

Reserve Hospo (“we”, “us”, “our”) operates the website https://reservehospo.com. We empower restaurants and hospitality venues with specialized services given by industry veterans. Our services enhance online presence and streamline operations to fill more seats and deliver exceptional guest experiences.

For privacy-related inquiries, please contact us at:

  • Email: info@re-serveinghospo.com
  • Address: 3 Clinton Close, Berowra heights, NSW 2028

What Personal Data We Collect and Why We Collect It

Customer Information

We collect personal data from restaurant owners and managers who use our services, including:

  • Name and contact information (email address, phone number)
  • Business details (restaurant name, address, operating hours)
  • Login credentials for your Reserve Hospo or other System accounts
  • Payment information for subscription services
  • Communications with our team

This information is collected to:

  • Provide our services
  • Process payments
  • Communicate about your account and services
  • Improve our offerings
  • Comply with legal obligations

End User Data

Through our clients’ implementation of our services, we may process end-user data including:

  • Names and contact information of restaurant patrons
  • Reservation details and preferences
  • Dining history and feedback

This data is processed on behalf of our clients to facilitate reservation management and guest communications.

Website Visitors

For visitors to our website, we collect:

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact Forms

Information submitted through our contact forms is used solely to respond to your inquiries. We retain this information for 12 months to ensure proper follow-up and service quality.

Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Our website uses cookies to enhance user experience and analyze website traffic. These may include:

  • Session cookies (temporary)
  • Persistent cookies (remain until deleted)
  • Third-party cookies for analytics and marketing

Analytics

We use Google Analytics to understand how visitors interact with our website. This service collects anonymous information such as the number of visitors to the site, which pages they visit, and where they came from. Google Analytics uses cookies stored on users’ computers to gather this information.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at: https://tools.google.com/dlpage/gaoptout

Who We Share Your Data With

We may share your personal information with:

  • Service Providers: Third-party vendors who help us operate our business (payment processors, hosting providers, email service providers)
  • Business Partners: Companies we partner with to offer integrated services
  • Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

How Long We Retain Your Data

We retain different types of data for different periods:

  • Account information: For as long as your account is active, plus 12 months after account closure
  • Transaction data: 8 years for tax and accounting purposes
  • Communications: 3 years after your last interaction with us
  • Marketing preferences: Until you opt-out or request deletion

What Rights You Have Over Your Data

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access: Request a copy of the information we have about you
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data in certain circumstances
  • Restriction: Request limits on how we use your data
  • Portability: Request transfer of your data to you or a third party
  • Objection: Object to our processing of your data for certain purposes

To exercise these rights, please contact us using the information provided in the “Who We Are” section.

Where Your Data Is Sent

Your information may be transferred to and processed in countries outside of your country of residence, including the United States, where our servers are located. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

For transfers of data outside the European Economic Area (EEA), we rely on mechanisms such as Standard Contractual Clauses approved by the European Commission or other legal bases permitted under applicable law.

Additional Information

How We Protect Your Data

We implement reasonable security measures to protect your personal information, including:

  • Encryption of sensitive data
  • Regular security assessments
  • Limited staff access to personal data
  • Employee training on data protection
  • Secure network infrastructure

What Data Breach Procedures We Have in Place

In the event of a data breach, we will:

  1. Assess the nature and scope of the incident
  2. Take immediate steps to contain and mitigate the breach
  3. Notify affected individuals and relevant authorities as required by law
  4. Conduct a thorough investigation and implement measures to prevent future breaches

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and, if the changes are significant, we will provide more prominent notice.

Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

Contact Information

If you have any questions about this Privacy Policy, please contact us at:

  • Email: info@re-serveinghospo.com
  • Address: 3 Clinton Close, Berowra heights, NSW 2028
  • Phone: +614 13 232 755

Last updated: April 29, 2025